Phone: (602) 995-7106 Place of Birth: Benton Harbor, Michigan
Age: 34 Date of Birth: October 3, 1959
Marital Status: Married Children: Daughter, 11 years old
Professional Goals:
Work within an corporate environment where I can use my skills at communication and computer hardware/software to administer local and wide area Novell networks.
Education and Work History:
January 1993 to Present
Novell Authorized Service Center Manager
Infinisys/MicroAge of Phoenix
Phoenix, Arizona
Responsible for rapid response, generally 2 hours or less, to new client leads assigned to the Novell Service Center by Novell, Inc. Leads into the Center are everything from catastrophic system failures requiring immediate repair to upgrades, new installs of Netware, and scheduled maintenance requests. Netware sites vary from single server small business to multi-server Fortune 100 corporate entities. Also responsible for design, software recommendations, and LAN and WAN configurations.
Also responsible for internal Netware training for the corporate staff, from basic login/logout procedures to full-fledged C.N.E. training for the technical staff.
May 1992 to January 1993
Novell Service Manager
Westar Technologies
Charlotte, North Carolina
Responsible for Netware support and installations for clients throughout North and South Carolina. Conducted minimal training on contract to various clients.
October 1990 to May 1992
Technical and Contracting Manager
ACRX Ltd. d/b/a Computer Depot
Jacksonville, Florida
Responsible for the initiation and configuration of U.S. and state government contracts for hardware and software.
July 1987 to September 1990
Electronics Technician
Instruments East, Inc.
Norfolk, Virginia
August 1977 to July 1986
Electronics Instructor
United States Navy
Skills:
Communications. Skilled at dealing with people at both the technical and layman level from numerous technical support calls along with systems integration/installation experience.
Supervisory. Managed 30 man work crew while serving U.S. Navy.
Teaching. Taught Basic Electronics along with theory and application for the U. S. Navy.
Qualifications:
Independent CNI, awaiting IPE Core test for final certification.